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Johnson's® Baby Lotion

1 2 3 4 5 3.92 out of 5 stars

Breakdown

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Reviews
1 2 3 4 5
77 reviews |76% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.9
1 - 8 of 77 Reviews
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Rating: 
1 2 3 4 5
Nickname: 
James
Submission Date: 
3 months 2 weeks ago

This product is awful and packaging is misleading

Review Text: 
Our family were huge fans of your pink baby lotion with the wonderful smell, for over 30 years. We bought this new lotion and thought you'd only changed the packaging. We are very disappointed that you have scrapped the wonderful original product and are misleading families to waste money on your new lotion. Bring back the original pink lotion and packaging. We are another very disappointed family. We won't be buying your products again.
Helpfulness Count: 
3 out of 3 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Nana2
Submission Date: 
8 months 5 days ago

Love love love

Review Text: 
I love the smell I have used it on all of my 4 children ranging 22 down to 8 now my six month old grandson over the years the product has kept that Devine baby smell, it's not greasy dont need a lot gentle on babies skin
Top 100 Contributor
Helpfulness Count: 
2 out of 2 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
PATSY
Submission Date: 
11 months 1 week ago

PINK BABY LOTION

Review Text: 
I have used J&J’s Baby Lotion for the past fifty years and have never found a substitute. I loved it! Imagine my frustration and disappointment when I discovered it missing from my local (Coles) (& Woolworths) supermarket! For the last month I have searched desperately for my favourite product. Can’t find it anywhere. Could you advise where can I find the original pink Johnsons Baby Lotion? Coles tells me it is a discontinued item. WHY? You had a beautiful product that has spanned THREE generations in my family. I used it on all my children and myself. It is/was the gentlest lotion out there with a delightful, nostalgic fragrance. PLEASE BRING IT BACK TO THE SHELVES ... or please advise where I can get it?
Helpfulness Count: 
4 out of 4 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Jennie
Submission Date: 
1 year 6 days ago

Bring the old lotion back!

Review Text: 
I went hunting for a bottle of this today and found it had been rebranded but I bought it anyway. I wish I had found these reviews first! How annoying to change something that wasn't broken in the first place but change it into something that is the same as everything else, very disappointed J&J. Is there old stock somewhere?..
Helpfulness Count: 
2 out of 2 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
MaLi
Submission Date: 
1 year 1 week ago

Hate the rebranding & the new scent

Review Text: 
I’ve used Johnson & Johnson’s baby lotion for 36 years, first as a child then as a parent. Why change something that was awesome as it was? People buy your product because it was always constant in quality & scent. The scent itself is what takes me back each time, it’s also a scent that most mother’s who use your product associate with how her baby smells. This new product doesn’t come close. Perhaps a better idea would be to make this an alternative option for parents that may prefer it, but not as a replacement to the original baby lotion. The new pump is adult-proof, but big enough to be child friendly. The old pump was great because we could latch with the fingers and press down with the thumb. Don’t fix something that isn’t broken. Whoever came up with this new idea probably cost you a lot of loyal & faithful customers. Remember that in a world where everything is new and improved (sometimes for no apparent reason), customers might actually prefer the family, the stoic, the true, the trustworthy brand - no gimmicks needed.
Helpfulness Count: 
2 out of 2 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Nah
Submission Date: 
1 year 1 week ago

Absolutely guttered you’ve changed this to something that pretty much smells like everything else.

Review Text: 
Been a loyal baby lotion fan for over 20years. The old formula was everything! Had a unique smell and would blend into the skin well. Felt so refreshed using it. New formula just feels oily & the smell just reminds me of all the other generic brands. Please bring the old one back
Helpfulness Count: 
2 out of 2 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
allylane
Submission Date: 
1 year 3 months ago

Will not be buying this anymore.

Review Text: 
I have used J&J Baby Lotion for 18 years. I will not be buying this again. The new product is just terrible. Overpowering scent is unpleasant, nothing like it used to be. Cream does not go on well, and the new bottle design is impossible to pump while changing a baby. My hands have been very sore with a rash since using this new cream this week. Baby has had a red bottom, never happened before. What a shame you changed it, you will lose a lot of customers over this.
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 1 year 3 months ago
Thanks for bringing this to our attention! Please reach us on 1800 029 979 so we can learn more and make this right. Make sure to mention your reviewer name while on the phone so we can connect your comments here to your call.
Helpfulness Count: 
5 out of 5 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
JS
Submission Date: 
1 year 4 months ago

Bring back the original scent and the bottle

Review Text: 
Sad to say the new scent is overpowering. Have used the baby lotion for years, it was soothing and calming scent was great for the whole family. My 3 kids are now in their mid to late teens, and are still using the baby lotion, unfortunately since the change , they’ve asked to look for other alternatives. Why tamper with a winning formula? Please bring back the original baby lotion.
Helpfulness Count: 
4 out of 4 people found this review helpful.