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Johnson's® Baby Lotion

1 2 3 4 5 3.89 out of 5 stars

Breakdown

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Reviews
1 2 3 4 5
70 reviews |74% recommend this product Write a Review

Average Ratings

Overall
1 2 3 4 5
3.9
1 - 8 of 70 Reviews
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Rating: 
1 2 3 4 5
Nickname: 
allylane
Submission Date: 
4 months 1 week ago

Will not be buying this anymore.

Review Text: 
I have used J&J Baby Lotion for 18 years. I will not be buying this again. The new product is just terrible. Overpowering scent is unpleasant, nothing like it used to be. Cream does not go on well, and the new bottle design is impossible to pump while changing a baby. My hands have been very sore with a rash since using this new cream this week. Baby has had a red bottom, never happened before. What a shame you changed it, you will lose a lot of customers over this.
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 4 months 1 week ago
Thanks for bringing this to our attention! Please reach us on 1800 029 979 so we can learn more and make this right. Make sure to mention your reviewer name while on the phone so we can connect your comments here to your call.
Helpfulness Count: 
4 out of 4 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
JS
Submission Date: 
5 months 2 weeks ago

Bring back the original scent and the bottle

Review Text: 
Sad to say the new scent is overpowering. Have used the baby lotion for years, it was soothing and calming scent was great for the whole family. My 3 kids are now in their mid to late teens, and are still using the baby lotion, unfortunately since the change , they’ve asked to look for other alternatives. Why tamper with a winning formula? Please bring back the original baby lotion.
Helpfulness Count: 
2 out of 2 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Mumma0101
Submission Date: 
6 months 1 week ago

Why change a good thing!!??

Review Text: 
I use to love this lotion but the new pump is actually driving me crazy!! It's way too short and tricky to use when you have a wiggling baby!! I also really miss the original lotion it had a beautiful fragrance and I loved the pink colour. The new one is so plain, may as well just use good old sorboline!! It does the same thing for a fraction of the price!!
Client Responses: 
Response from Johnson and Johnson, Johnson's, Consumer Service 6 months 1 week ago
Thanks for taking the time to share a review! It's important that we learn more and see how we can help. Please reach us on 1800 029 979 during Sydney business hours. Be sure to mention your reviewer name so we can connect your comments here to your call.
Helpfulness Count: 
1 out of 1 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Sakshee
Submission Date: 
4 years 1 month ago

Great lotion

Review Text: 
Great fragrance, light and absorbs quickly, doesn't leave the skin feeling sticky
This review was collected as part of a promotion.
Helpfulness Count: 
1 out of 1 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Chantelle
Submission Date: 
4 years 1 month ago

Review Text: 
This review was collected as part of a promotion.
Helpfulness Count: 
1 out of 1 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Jennie
Submission Date: 
3 weeks 4 days ago

Bring the old lotion back!

Review Text: 
I went hunting for a bottle of this today and found it had been rebranded but I bought it anyway. I wish I had found these reviews first! How annoying to change something that wasn't broken in the first place but change it into something that is the same as everything else, very disappointed J&J. Is there old stock somewhere?..
Helpfulness Count: 
Nobody has voted this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
MaLi
Submission Date: 
3 weeks 5 days ago

Hate the rebranding & the new scent

Review Text: 
I’ve used Johnson & Johnson’s baby lotion for 36 years, first as a child then as a parent. Why change something that was awesome as it was? People buy your product because it was always constant in quality & scent. The scent itself is what takes me back each time, it’s also a scent that most mother’s who use your product associate with how her baby smells. This new product doesn’t come close. Perhaps a better idea would be to make this an alternative option for parents that may prefer it, but not as a replacement to the original baby lotion. The new pump is adult-proof, but big enough to be child friendly. The old pump was great because we could latch with the fingers and press down with the thumb. Don’t fix something that isn’t broken. Whoever came up with this new idea probably cost you a lot of loyal & faithful customers. Remember that in a world where everything is new and improved (sometimes for no apparent reason), customers might actually prefer the family, the stoic, the true, the trustworthy brand - no gimmicks needed.
Helpfulness Count: 
Nobody has voted this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Nah
Submission Date: 
4 weeks 7 hours ago

Absolutely guttered you’ve changed this to something that pretty much smells like everything else.

Review Text: 
Been a loyal baby lotion fan for over 20years. The old formula was everything! Had a unique smell and would blend into the skin well. Felt so refreshed using it. New formula just feels oily & the smell just reminds me of all the other generic brands. Please bring the old one back
Helpfulness Count: 
Nobody has voted this review helpful.