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Johnson's® Baby Lotion

1 2 3 4 5 3.91 out of 5 stars

Breakdown

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11
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Reviews
1 2 3 4 5
87 reviews |75% recommend this product Write a Review

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Overall
1 2 3 4 5
3.9
1 - 8 of 87 Reviews
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Rating: 
1 2 3 4 5
Nickname: 
James
Submission Date: 
1 year 7 months ago

This product is awful and packaging is misleading

Review Text: 
Our family were huge fans of your pink baby lotion with the wonderful smell, for over 30 years. We bought this new lotion and thought you'd only changed the packaging. We are very disappointed that you have scrapped the wonderful original product and are misleading families to waste money on your new lotion. Bring back the original pink lotion and packaging. We are another very disappointed family. We won't be buying your products again.
Helpfulness Count: 
17 out of 17 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Nana2
Submission Date: 
1 year 12 months ago

Love love love

Review Text: 
I love the smell I have used it on all of my 4 children ranging 22 down to 8 now my six month old grandson over the years the product has kept that Devine baby smell, it's not greasy dont need a lot gentle on babies skin
Top 100 Contributor
Rating: 
1 2 3 4 5
Nickname: 
Jennie
Submission Date: 
2 years 4 months ago

Bring the old lotion back!

Review Text: 
I went hunting for a bottle of this today and found it had been rebranded but I bought it anyway. I wish I had found these reviews first! How annoying to change something that wasn't broken in the first place but change it into something that is the same as everything else, very disappointed J&J. Is there old stock somewhere?..
Helpfulness Count: 
11 out of 11 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
MaLi
Submission Date: 
2 years 4 months ago

Hate the rebranding & the new scent

Review Text: 
I’ve used Johnson & Johnson’s baby lotion for 36 years, first as a child then as a parent. Why change something that was awesome as it was? People buy your product because it was always constant in quality & scent. The scent itself is what takes me back each time, it’s also a scent that most mother’s who use your product associate with how her baby smells. This new product doesn’t come close. Perhaps a better idea would be to make this an alternative option for parents that may prefer it, but not as a replacement to the original baby lotion. The new pump is adult-proof, but big enough to be child friendly. The old pump was great because we could latch with the fingers and press down with the thumb. Don’t fix something that isn’t broken. Whoever came up with this new idea probably cost you a lot of loyal & faithful customers. Remember that in a world where everything is new and improved (sometimes for no apparent reason), customers might actually prefer the family, the stoic, the true, the trustworthy brand - no gimmicks needed.
Helpfulness Count: 
6 out of 6 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Nah
Submission Date: 
2 years 4 months ago

Absolutely guttered you’ve changed this to something that pretty much smells like everything else.

Review Text: 
Been a loyal baby lotion fan for over 20years. The old formula was everything! Had a unique smell and would blend into the skin well. Felt so refreshed using it. New formula just feels oily & the smell just reminds me of all the other generic brands. Please bring the old one back
Helpfulness Count: 
3 out of 3 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
KathyZ
Submission Date: 
2 years 4 months ago

Bring back the old formula

Review Text: 
Bought the baby lotion today and found it to be oilier than previous, then noticed it now has coconut oil. Ive personally used the baby formula for myself for years, perfect for my face, now I’m not so sure. Use to be able to to squirt, apply and go, now I have to wash my hands after using, If your determined to get on the coconut oil band wagon, give customers the choice and bring back the original formula . The new bottle seems to squirt further than previous the counter wore most of the first pump. I loved the old smell, the new one is too perfumed. After seeing other people’s comments I can see I’m not the only one not happy. Money down the drain...
Helpfulness Count: 
1 out of 1 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Lifesgood
Submission Date: 
2 years 4 months ago

Why change a proven product ?

Review Text: 
Having used the original pink baby lotion due to allergy and smell sensitivity for many many years...I am at a loss as to why you have changed this product to an inferior texture, stinky smelling lotion and a difficult pump mechanism. Change is not always for the better and you need to bring back your original pink baby lotion as it is not only used for babies but other age groups. It is only a matter of time before J&J feels the negative financial consequences of this inferior product.
Client Responses: 
Response from Johnson and Johnson, Johnsons, Consumer Care 2 years 4 months ago
We'd like to chat with you personally to better assist you and look into your complaint. When you have a moment please call us on 1800 029 979 (Mon - Fri 7:30AM - 6:00PM AET) to learn more. Thanks.
Helpfulness Count: 
1 out of 1 people found this review helpful.
Rating: 
1 2 3 4 5
Nickname: 
Keyona
Submission Date: 
2 years 6 months ago

The new smell stinks!!!

Review Text: 
Can you please bring back the old formula & smell??? Or at least have the option to buy the old baby lotion, as it is the best baby lotion i have ever used and smelt. I grew up using that lotion. I went into about 6 stores yesterday trying to find it... & even have offered to buy it off my sister & couldn't find anything. I cried to mum on my phone because i just cannot believe its gone & out of all people she knows how much i love it.. It might sound crazy but it is the only moisturizer that works for my skin & smells amazing at the same time. I cannot use the new one, i dont want to be rude but it smells so horrible..Please can you guys bring back the old lotion, I can not live without it.!!!! PLEASE
Helpfulness Count: 
2 out of 2 people found this review helpful.